Onsite Technology Support Associate

Job Summary

The Technology Support Associate based in Nairobi provides comprehensive end-user technology support by managing various hardware and software tasks. This role operates efficiently in a dynamic and fast-paced environment, prioritizing multiple assignments while supporting firm personnel.

Key Responsibilities

• Deploy hardware and software to end users, including installation, configuration, and testing of complex equipment.
• Manage provisioning and de-provisioning processes by setting up resources for new employees and handling asset return for departing staff.
• Coordinate repair and reinstallation of software/hardware to resolve user incidents effectively.
• Troubleshoot firm-standard software and hardware issues, including mobile devices, and identify recurring technical problems to prevent future incidents.
• Provide after-hours support for escalated issues with minimal supervision.
• Offer on-site assistance during firm-sponsored functions or meetings.
• Perform asset management and assist with office relocations, builds, and moves as directed.
• Serve as remote support for other IT functions such as telecommunications and hosting services.
• Maintain comprehensive knowledge of IT services to address user needs and technology disruptions efficiently.
• Understand firm operations and anticipate technology-related challenges affecting staff productivity.

Qualifications and Skills

• Bachelor’s degree with at least upper second-class honours or equivalent.
• KCSE with minimum overall grade B, including at least B in English and Mathematics.
• Strong verbal and written communication skills coupled with excellent interpersonal abilities.
• Outstanding organizational and time management competencies.
• Customer-service oriented with the capability to collaborate effectively with users and IT colleagues at all organizational levels.

Analytical and Decision-Making Skills

• Robust analytical ability to resolve user incidents escalated from the service desk or presented directly by users.
• Decision-making limited to individual issues, with responsibility to prioritize and communicate status effectively.

About the Employer

Join a global leader in Assurance, Tax, Strategy, Consulting, and Transactions with a commitment to developing passionate individuals into high-performing professionals. The organization offers extensive training, creative freedom, and a supportive culture to foster success and growth.

Application Instructions

Submit your cover letter, resume, and academic/professional certificates before 4th September 2026. Only shortlisted candidates will be contacted.