Office Based Account Manager

Overview

IOR has grown from a modest beginning in Eromanga, Queensland, into a prominent force servicing remote parts of Australia for over 40 years. Joining IOR means contributing to a business committed to innovation, community, and reliability. As an Office Based Account Manager, you will play an essential role in managing and expanding relationships within the Network & Bulk customer segment, enhancing customer value, and supporting sales achievements.

Key Responsibilities

• Oversee and develop a portfolio of Network & Bulk customers by qualifying inbound leads and actively engaging with assigned customers and prospects to discover new sales opportunities.
• Establish and maintain robust customer relationships through proactive communication, regular account reviews, and prompt support to create exceptional customer experiences.
• Identify and harness opportunities to increase customer wallet share, grow customer sites, and reinforce retention strategies.
• Prepare sales proposals, pricing inquiries, and documentation while keeping customer activities and opportunities accurately updated in CRM platforms.
• Partner closely with the Sales team and Sales Support Manager to mobilize sales efforts, revive inactive accounts, and facilitate daily sales operations.
• Utilize proven sales techniques, targeted promotions, and compelling offers to reactivate dormant clients, expand current accounts, and attract new business.
• Apply established value propositions and sales methodologies to drive customer growth.
• Develop skills and experience for potential advancement into field sales roles within IOR.

Candidate Profile

• Demonstrated experience in account management, customer service, sales support, or business development emphasizing customer engagement.
• Strong written and verbal communication skills, particularly on the telephone, with the capability to connect effectively with a diverse clientele.
• Exceptional organizational skill and meticulous attention to detail to juggle multiple priorities and meet deadlines.
• Proficiency in CRM software and Microsoft Office for managing customer data, sales processes, and reporting.
• A proactive approach with a customer-centric attitude, commercial insight, and problem-solving abilities that contribute to sales growth.

Workplace Culture and Benefits

IOR fosters a supportive environment grounded in their core principles of innovative problem-solving, community service, and delivering consistent results. Employees enjoy a welcoming culture where personal and professional growth are encouraged, with no unnecessary delays or bureaucracy impeding progress.

• Access to mentorship and ongoing training to enhance skills and career development.
• Employee and family discounts on fuel products.
• Engagement in social activities through the Blue Squad club, including trivia evenings and barbecues.
• Additional benefits such as salary packaging options, discounts on retail and healthcare, an Employee Assistance Program, and more.

Equal Opportunity Statement

IOR is committed to equal employment opportunity and values diversity in its workforce. They promote respectful communication and a safe, inclusive workplace where all employees can thrive.