Office Administrator

Job Overview

As an Office Administrator, you will be responsible for managing daily administrative tasks and ensuring smooth coordination between clients and the sales team. Your role will involve handling client communications, organizing site visits, and maintaining comprehensive records.

Key Responsibilities

• Manage day-to-day administrative operations and coordination tasks effectively.
• Receive and process client calls, addressing complaints, service requests, and requirements promptly.
• Interpret client needs and arrange timely actions, including assigning site visits to suitable sales executives based on location and availability.
• Collaborate with field sales staff to guarantee punctual arrival at client locations.
• Maintain organized schedules for visits and track follow-ups diligently.
• Follow up post-visit with relevant personnel and keep clients informed about status updates.
• Keep accurate records of client interactions including requests, visits, complaints, and their resolution status.
• Serve as a liaison between clients and the sales team to ensure clear communication.
• Handle general office administrative duties and maintain necessary documentation.
• Ensure client issues are effectively communicated and resolved in a timely manner.