Meter Reader

About South Staffordshire Water

South Staffordshire Water operates through its two divisions, Cambridge Water and South Staffs Water, serving nearly 1.3 million people across a broad area in England. The company focuses on delivering quality water services with a strong commitment to its employees and customers.

Job Overview

We are looking for a dedicated Meter Reader to join our field-based team in Waterbeach, Cambridge. This role involves visiting customer properties to accurately record water meter readings and ensuring data integrity for billing. The position requires independence, excellent customer service skills, and the ability to work outdoors in various weather conditions.

Key Duties and Responsibilities

• Precisely collect water meter readings across the designated region.
• Complete all meter reading schedules within designated timelines to comply with the Guaranteed Standards Scheme (GSS).
• Input and update meter data accurately within company systems.
• Maintain professional interactions with customers, addressing queries and delivering exemplary service.
• Detect and report irregular consumption, leaks, or issues with meters.
• Support vulnerable customers sensitively when identified.
• Uphold the reputation of South Staffs Water and Cambridge Water through positive representation.
• Manage daily routes efficiently while maintaining high standards of accuracy and customer satisfaction.

Candidate Requirements

• Possession of a valid full UK driving licence.
• Strong communication and interpersonal skills for effective customer engagement.
• Ability to work autonomously yet collaboratively within a field team.
• Exceptional attention to detail and precision in recording data.
• Adaptability and readiness to work outdoors in all weather conditions.
• Experience in field operations is advantageous but not mandatory.

Benefits and Perks

• Generous family-friendly policies including enhanced maternity, adoption, paternity, shared parental leave, fertility support, and up to five paid carer’s leave days.
• Comprehensive financial and life assurance options such as a company pension with salary sacrifice schemes.
• Health and wellbeing support including an Employee Assistance Programme and 24/7 virtual GP access for employees and dependents.
• Additional lifestyle perks like the Cycle to Work Scheme and access to My Premier Benefits featuring discounts, cashback, and vouchers.
• Opportunities for professional growth including hands-on training and ongoing career development.
• Inclusive employee networks fostering a sense of belonging across various communities.
• Recognition programs including annual salary reviews, reward schemes, and long service awards.

Additional Information

South Staffordshire Limited is committed to diversity and inclusion, encouraging applicants from all backgrounds and abilities. Reasonable adjustments during the recruitment process are welcomed. The role is full-time, with 37.5 hours per week, based on a field location in Waterbeach, Cambridge. A company vehicle is provided. Annual salary is £25,550.