Manager - Technology Support Services

Overview

The role of Technology Support Services Presales Manager demands a highly technical and proactive leader dedicated to crafting, endorsing, and promoting active infrastructure solutions across the APAC region. This leader will mentor a team of Technology Support Services Specialists, providing expert guidance on technology products, projects, and initiatives, while offering technical expertise both to internal teams and external clients.

Core Responsibilities

• Lead and manage the presales process for active infrastructure solutions including routing, switching, wireless, security, data center networking, computer and storage, along with relevant management platforms.
• Conduct comprehensive technical discovery, solution architecture, and strategic positioning for complex accounts including hyperscale enterprises across Southeast Asia and broader APAC.
• Design detailed end-to-end solutions, validate architectures, and generate precise Bills of Materials aligned with customer requirements and internal standards.
• Engage directly with customers via technical workshops, executive discussions, and sales collaboration as the subject matter expert.
• Manage key technical relationships with major OEMs and ecosystem partners, maintaining thorough knowledge of product portfolios, roadmaps, and competitive landscapes.
• Coordinate technical escalations, technology validations, proof of concepts, and solution endorsements with OEM partners.
• Influence OEM strategies and enablement efforts in line with regional and global presales goals.
• Oversee presales support for multi-country initiatives and global programs requiring cross-regional collaboration.
• Serve as the regional technical escalation contact for active infrastructure solutions.
• Work closely with sales teams to identify opportunities, clarify technical requirements, and position unique solutions.
• Provide technical training and mentoring for sales and junior presales personnel.
• Develop and maintain technical content, reference architectures, and best practices for regional application.
• Stay informed about emerging technologies, architectural trends, and industry standards, ensuring solutions uphold security, resilience, scalability, and performance benchmarks.
• Contribute to internal governance including standards, playbooks, and presales procedures.

About Wesco

Wesco is a leader in B2B distribution, logistics, and supply chain solutions, dedicated to building, connecting, powering, and protecting the world since 1922. With over 20,000 employees worldwide, Wesco fosters an inclusive culture that values diversity, teamwork, and empowerment. The company offers comprehensive benefits and encourages active community involvement to support personal and professional growth.

Equal Opportunity Statement & Additional Information

Wesco is an equal opportunity employer committed to hiring without discrimination based on race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other legally protected statuses. US applicants will find equal opportunity provisions applicable, and residents of Los Angeles Unincorporated County will benefit from fair chance hiring practices per local regulations.

This vacancy is active and ready for immediate hiring. The position is full-time and requires onsite presence in Singapore.