Learning & Talent Development Manager

Company Overview

Big Ticket LLC, established in 1992, is a renowned organization providing extraordinary cash prizes and luxury cars through monthly guaranteed draws. These events offer millions of dirhams in prizes, delivering moments of hope and excitement to participants worldwide.

Purpose and Objectives

Amidst a phase of significant growth and transformation, Big Ticket seeks a dedicated professional to pioneer and lead its learning and talent development initiatives. This role demands creation of learning frameworks, rollout of systems, career path definition, and integration with performance and engagement strategies, all aimed at aligning employee development with the evolving business landscape.

Key Responsibilities

• Establish and advance the learning and development function to act as a strategic business enabler.
• Design a blended learning portfolio incorporating online, offline, and professional certifications, providing clear developmental trajectories.
• Develop transparent career pathways outlining growth opportunities within the company.
• Create development plans linked to capability requirements, succession planning, and future workforce expectations.
• Implement specialized leadership programs targeting senior executives and managerial personnel.
• Launch mentorship and coaching initiatives fostering a culture of peer-to-peer learning.
• Conduct workshops to enhance soft skills such as communication, problem-solving, and collaboration.
• Lead the end-to-end implementation and sustained use of a Learning Management System (LMS).
• Introduce digital learning technologies, e-learning content, and utilize learning analytics to enhance accessibility and measurable growth.
• Adapt international best practices to align with Big Ticket’s cultural and operational environment.
• Support strategic HR planning through comprehensive capability assessments to identify strengths and gaps.
• Manage succession planning covering talent identification, development pipelines, and readiness evaluation.
• Perform learning needs analysis tied to business transformation and expansion goals.
• Act as a trusted consultant to leadership to diagnose skill gaps and suggest tailored learning solutions.
• Help maintain organizational culture through focused employee engagement efforts.
• Oversee employee engagement survey design, execution, and follow-up actions, especially related to learning and management effectiveness.
• Design and manage the onboarding process ensuring new hires have clear expectations and support from the outset.
• Align learning initiatives with performance management goals and outcomes.
• Promote continuous learning through interactive activities such as lunch-and-learns, knowledge sharing, and team-building events.

Qualifications and Experience

• A bachelor’s degree in Human Resources, Business, Organizational Development, Training, or a related field.
• Professional certifications like CIPD are advantageous.
• Significant experience in Learning and Development, Talent Management, or Organizational Development.
• Proven success in creating and managing impactful development programs, especially during organizational growth or transformation.

Desired Skills and Attributes

• Exceptional business partnering and consulting capabilities, with an ability to influence leaders at all levels.
• Practical expertise in selecting, implementing, and promoting LMS platforms and e-learning tools.
• Strategic mindset combined with meticulous attention to implementation details.
• Experience developing programs from the ground up, improving and scaling existing ones.
• Deep knowledge of performance and succession planning and how they integrate with learning initiatives.
• Competence in leadership and management development, along with mentoring and coaching program designs.
• Strong multitasking skills ensuring progress across multiple projects simultaneously.
• Insightful management of employee engagement survey processes and application of findings.
• International exposure or working within multicultural settings offers added advantage.
• Executive coaching certification or experience is a plus, though not mandatory.