Learning and Development Specialist

About the Role and Company

Join TDCX, a global leader in business process outsourcing and customer experience solutions, based in Singapore. We collaborate with innovative teams to support globally progressive brands and fuse human expertise with technology. As a Learning and Development Specialist, you'll contribute to advancing employee capabilities and our business objectives within a spirited and award-winning environment.

Key Benefits

• Competitive salary with performance-based incentives
• Comprehensive medical, insurance, and social security coverage
• Modern and accessible workplace with direct public transport links
• Engaging employee activities and recognition programs
• Strong plans for career growth and continuous learning
• A positive culture that supports future development
• Flexible working arrangements
• Mentorship and coaching by experienced professionals

Primary Responsibilities

• Design, develop, and implement training policies, procedures, and modules aligned with organizational needs
• Conduct Training Needs Analysis to identify performance gaps and address them through tailored programs
• Deliver and evaluate in-house training initiatives to enhance staff capabilities
• Assess the effectiveness of existing training offerings and propose improvements
• Document and maintain accurate records of training sessions, attendance, and outcomes for compliance and reporting
• Perform additional duties assigned by management to support quality management and continuous improvement

Candidate Profile

• Minimum education: GCE 'A' level or Diploma in any discipline
• At least three years' experience in contact center or service industry, specifically handling call center cases
• Strong supervisory and leadership skills
• Excellent verbal and written communication abilities in English and relevant local language
• Experience in curriculum and course material development and review processes
• Proficient with both traditional and contemporary training methodologies and tools
• Skilled in e-content design and development with outstanding presentation and training delivery capabilities
• Comfortable navigating multiple computer systems confidently

About TDCX

TDCX operates as a premier provider of advanced CX, sales, digital marketing, and content moderation services across industries such as digital advertising, fintech, ecommerce, gaming, healthtech, and travel. With over 20,000 employees across 37 locations globally, TDCX combines innovation and operational excellence to deliver impactful outcomes.