Installation Technician

About the Role

We are seeking Installation Technicians to join our team in the west of Ireland and Munster regions, including Cork and Kerry. The role involves delivering state-of-the-art full fibre broadband installation and repair services, ensuring an excellent customer experience and upholding our strict health and safety standards.

Key Duties

• Plan and organise daily and weekly workloads to complete installations and maintenance punctually and efficiently, meeting both client expectations and company objectives.
• Perform physically demanding outdoor work in all weather conditions, often completing multiple installations daily.
• Provide professional and solution-oriented customer service during all interactions with residents, clients, and partners.
• Carry out comprehensive broadband installations including site surveying, testing, and troubleshooting, adhering to quality and safety standards.
• Conduct site assessments to evaluate installation feasibility, infrastructure conditions, and associated risks, ensuring compliance with safety and regulatory requirements.
• Engage in team meetings to share feedback and collaborate towards enhancing team performance and customer satisfaction.
• Maintain high safety standards by actively identifying and mitigating workplace risks.
• Handle client complaints effectively to sustain strong relationships and high levels of customer satisfaction.
• Adapt to additional assigned tasks as required by management.

Candidate Requirements

• Ability to perform strenuous physical tasks including regular climbing of poles and ladders, underground work, and handling heavy equipment in challenging weather.
• Hold a full, clean manual driving licence.
• Strong interpersonal skills with the ability to understand and communicate customer needs, regardless of their technical knowledge.
• Telecommunications experience is preferred, though comprehensive training will be provided for motivated individuals with appropriate personality and transferable skills.
• Basic understanding of health and safety principles within engineering environments.

Working Conditions and Expectations

• You must be adaptable to a dynamic work environment and actively engage in continuous learning and innovation.
• Self-motivation and willingness to embrace challenges are essential qualities.
• Working hours are typically 40 hours per week from Monday to Friday, including Saturdays.
• A professional and efficient approach to your duties is expected.

Benefits

• Access to company pension scheme.
• Eligibility for annual performance bonuses.
• Bonus annual leave program.
• Death in service benefit.
• Opportunities for career advancement.