Human Resources Manager

About International Justice Mission (IJM)

International Justice Mission (IJM) is a worldwide leader committed to protecting vulnerable individuals from violence. Our workforce of over 1,200 professionals spans more than 30 offices globally. IJM Ghana works in partnership with government agencies to combat human trafficking by rescuing victims, holding perpetrators accountable, restoring survivors' safety and strength, and supporting justice systems to better protect vulnerable populations.

Role Overview

The Human Resources Manager fosters a mission-focused, healthy, and high-achieving work environment through leadership of people strategies and operational support. This position ensures effective recruitment, development, employee care, and operational efficiency to enable program excellence. Reporting to the Director of the West Africa Program and the Regional HR Business Partner, the role requires occasional travel and is based in Accra, Ghana.

Key Responsibilities

• Drive engagement and team performance by coaching supervisors, nurturing leadership potential, and enhancing accountability across departments.
• Promote cross-departmental collaboration and continuous organizational improvement to support strategic goals.
• Manage IT and administration operations to ensure superior support services and workplace effectiveness.
• Work with Safety & Security leadership on employee safety, security, and business continuity issues.
• Implement the Ghana People Strategy by aligning HR initiatives with organizational priorities and workforce requirements.
• Advise senior leadership on organizational culture, workforce performance, change management, and employee engagement strategies.
• Contribute to leadership team decisions regarding strategy, workforce planning, budgeting, risk, safeguarding, and diversity efforts.
• Support the development and enforcement of organizational policies, standards, and administrative procedures.
• Assess and satisfy employee and leadership learning needs via coordinated development programs to build capability.
• Facilitate career advancement and leadership growth through coaching and targeted programs.
• Lead initiatives empowering managers to guide teams effectively and manage performance.
• Interpret HR policies to ensure compliance, consistency, and best practices across the organization.
• Provide coaching and advisory on employee relations and policy application.
• Administer performance reviews and maintain complete workforce and people-related records for decision-making.
• Collect and analyze people data to support workforce planning and organizational effectiveness.
• Oversee various office operations including reception, facilities, travel, procurement, and records management.
• Ensure IT and administrative systems deliver efficient, user-centered support to meet organizational demands.
• Lead recruitment, onboarding, workforce planning, and succession activities to attract and retain talent.
• Manage employee relations, investigations, wellbeing initiatives, recognition programs, and promote a positive work environment.
• Coordinate with IT resources to provide onboarding/offboarding support, equipment management, software licensing, and business continuity planning.
• Participate in and encourage IJM culture-building initiatives and organizational rhythms.

Qualifications and Experience

• Bachelor's degree in Human Resource Management, Organisational Psychology, Business Administration, or related discipline is required.
• 7 to 10 years of progressively responsible Human Resources experience, including a minimum of 3 years in HR management or leadership roles.
• Strong understanding of Ghana Labour Act and applicable HR regulations.
• Proven skills in organizational development, change management, talent management, and leadership coaching.
• Professional HR certifications such as CIPD, SHRM, HRCI, CHRP or a Master's degree are preferred.
• Experience working with international NGOs is mandatory; familiarity with faith-based organizations is advantageous.
• Background in multicultural, international workplace environments.
• Expertise in strategic planning, HR policy formulation, workforce planning, performance and talent management, employee relations, and employment law.
• Ability to apply HR analytics and business insights for effective organizational decision-making.

Personal Attributes

• A mature Christian faith guiding values and work approach.
• Demonstrated servant leadership style.
• High emotional intelligence and coaching capabilities.
• Strategic thinking and prudent judgment.
• Strong communication skills and ability to engage in courageous conversations.
• Collaborative mindset and aptitude for relationship building.
• Integrity, accountability, resilience, adaptability, and cultural sensitivity.

Additional Information

Applicants must submit a combined document including Resume/CV, Cover Letter addressing all requirements, and Statement of Faith describing their Christian beliefs and its relevance to their role at IJM (including spiritual disciplines and current fellowship or worship place). Only shortlisted candidates will be invited for further process.

IJM offers a competitive salary commensurate with industry standards, comprehensive medical insurance, and a staff care package.

Strict safeguarding policies apply, with zero tolerance for violations. Candidate selection involves assessing technical skills, values alignment, background checks, police clearance, and reference verification.