Housekeeping Executive

Position Overview

The Housekeeping Executive at St. Regis Hotels & Resorts will oversee the quality and coordination of cleaning activities within guest rooms and public areas to ensure standards are met and maintained. This role involves inspecting cleaned areas, managing room status reports, prioritizing cleaning schedules, and facilitating communication among Housekeeping, Engineering, Front Office, and Laundry departments.

Primary Responsibilities

• Inspect rooms, public spaces, and pool areas post-cleaning to verify quality standard adherence.
• Analyze room reports to identify discrepancies in room status and prioritize cleaning tasks accordingly.
• Support daily housekeeping management and serve as a liaison for various hotel departments involved in guest room preparation and maintenance.
• Document and address inconsistencies or issues found in rooms by collaborating with Front Desk staff.
• Manage communication regarding room assignments and relay changes between shifts effectively.
• Assist in hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching housekeeping staff.
• Comply with company policies and safety protocols; report hazards, accidents, or maintenance needs promptly.
• Maintain a clean and professional appearance, uphold confidentiality, and safeguard company assets.
• Deliver exceptional guest service by welcoming, acknowledging, anticipating needs, and assisting guests professionally.
• Foster positive working relationships with colleagues, listening and responding appropriately to workplace concerns.
• Meet physical demands including lifting and moving heavy items with assistance, and operating housekeeping equipment on various surfaces.
• Utilize computer systems and information in various formats to perform work tasks accurately.
• Perform additional duties as assigned by supervisors.

Qualifications

• Educational Qualification: Minimum high school diploma or GED equivalent.
• Experience: At least one year in related housekeeping work, plus one year of supervisory experience.
• Certification: No licensing or certification required.

Additional Information

This full-time role is based at the Asset Area 13 - Hospitality District in New Delhi. The position is non-management and does not offer remote work options. Physical abilities required include standing, walking, bending, lifting weights up to 55 pounds independently and heavier items with assistance, as well as using fine motor skills and hand-eye coordination.

St. Regis Hotels & Resorts is committed to equal opportunity employment, valuing diversity, and fostering an inclusive workplace free from discrimination. Their brand heritage reflects a fusion of classic sophistication and modern service excellence, underpinned by global team collaboration and employee development.