Guest Services Supervisor

Position Overview

The Guest Services Supervisor ensures smooth and efficient daily operations by leading the team to deliver exceptional service that meets guests' expectations. This role involves monitoring staff performance, managing workplace safety, and maintaining cleanliness and order in guest areas and storage facilities.

Key Duties

• Lead team collaboration to guarantee optimal guest services and fulfill guest needs effectively.
• Oversee staff grooming and attire standards, addressing any concerns promptly.
• Execute opening and closing procedures, including preparing supplies, cleaning equipment, and securing premises.
• Organize storage spaces, apply FIFO inventory method, and uphold cleanliness.
• Conduct regular inventories and arrange replenishment of stocks.
• Supervise dining room seating arrangements, ensuring safety and comfort of guests.
• Initiate maintenance work orders for necessary repairs.
• Support management in recruitment, training, scheduling, evaluation, counseling, discipline, motivation, and coaching of team members.
• Uphold company and safety policies, report accidents or hazards, and complete required safety certifications.
• Maintain professional appearance and confidentiality, safeguarding company assets.
• Welcome and acknowledge guests warmly, proactively addressing service requests and accommodating those with disabilities.
• Communicate clearly and professionally with guests and colleagues.
• Build positive relationships among team members and respond constructively to employee concerns.
• Maintain adherence to quality standards and identify opportunities to enhance productivity, safety, and cost efficiency.
• Perform physical tasks such as standing, sitting, walking for long periods, lifting up to 50 pounds, maneuvering in confined spaces, and navigating stairs or ramps.
• Execute other duties as assigned by supervisors.

Qualifications

• Minimum of high school diploma or equivalent (G.E.D.).
• At least two years of relevant experience in the hospitality or food and beverage sector.
• Minimum of one year in a supervisory role.

Additional Information

This position is located in Kampala, Uganda, and is a full-time onsite role. Marriott International is an equal opportunity employer fostering diversity and inclusion, committed to fair treatment without discrimination based on disability, veteran status, or other protected categories. JW Marriott, a luxury brand within Marriott International, emphasizes a supportive work environment offering training, development, and holistic well-being for its employees, ensuring exceptional guest experiences through dedicated associate care.