Guest Services Assistant

Position Overview

The Guest Services Assistant plays a vital role in creating a memorable and unique experience for guests beyond routine check-ins and check-outs. This role focuses on proactively delivering a diverse set of services, guiding guests throughout their stay. The assistant is empowered to independently manage operational tasks, handle guest inquiries, compile reports, and share insights about the local area, making every interaction part of a welcoming and personalized experience.

Key Responsibilities and Work Environment

Success in this position requires maintaining a safe workplace, strictly adhering to company policies and procedures, safeguarding confidentiality, protecting company resources, upholding quality standards, and representing the brand professionally through proper uniform, appearance, and communication. The role involves physical activity, including extended periods of standing, sitting, or walking, as well as handling objects weighing up to 10 pounds. Flexibility in performing reasonable duties as assigned is essential to consistently meet guest satisfaction and business goals.

Qualifications

• Education: Completion of high school diploma or equivalent G.E.D.
• Work Experience: No previous experience required in related fields.
• Supervisory Experience: Not required.
• Licenses or Certifications: None specified.

About The Luxury Collection & Culture

The Luxury Collection boasts a portfolio of over 120 hotels and resorts across more than 35 countries, each offering authentic experiences that leave enduring memories. With a heritage dating back to 1906 under the Italian CIGA brand, it continuously advances to cater to sophisticated luxury travelers. From grand palaces to serene retreats and iconic modern establishments, every property captures the local culture and charm.

As part of a global team at The Luxury Collection under Marriott International, the company prioritizes inclusivity and equal opportunity. Embracing diversity in culture, talent, and personal experiences, the organization commits to a non-discriminatory environment respecting all protected categories including disability and veteran status.