Global Mobility Specialist

Role Overview

The Global Mobility Specialist will provide expert relocation and mobility support specifically for onshore employees within the US. This role involves managing intra-US and international relocation activities with a strong emphasis on efficiency, accuracy, and high-quality customer service. Responsibilities include updating relocation authorization documentation, coordinating with US counterparts and client contacts, verifying eligibility through Workday, and supporting audits across multiple regions.

Key Responsibilities

• Manage end-to-end processing of relocation activities, including completion and handling of authorization forms using the Altair tool.
• Administer intra-US relocation cases, ensuring seamless coordination and compliance with company policies.
• Coordinate internal and external relocation movements, including group relocations and intern hire moves.
• Handle international business cases related to both short and long-term assignments globally.
• Generate and publish daily, weekly, and monthly reports and dashboards to track mobility metrics.
• Develop standard operating procedures and business documents to support mobility operations.
• Maintain adherence to strict deadlines and service level agreements (SLAs).
• Perform quality checks on transactional work, applying strong governance measures to uphold high standards.
• Provide effective training sessions as required and participate actively in training sessions for continuous improvement.

Required Skills and Experience

• 5 to 6 years of professional experience within the mobility domain focusing on US and global mobility processes.
• Comprehensive knowledge of intra-US relocations across all states and familiarity with global mobility concepts.
• Proficient in using Workday for eligibility verification and navigation, with experience in ServiceNow, Altair, SharePoint, and Microsoft Office.
• Background in handling international relocations is beneficial.
• Experience with extended business travel management and cross-border compliance is a plus.
• Strong analytical skills and critical thinking abilities.
• Excellent communication capabilities and stakeholder management skills.
• Capability to work independently as well as part of a collaborative team environment.
• Experience in quality assurance and governance practices to maintain service excellence.

Educational Qualifications

A bachelor's or master's degree in any discipline is required, with preference given to candidates with human resource operations experience. Proficiency in computer applications is essential.

Working Conditions

• Flexibility and agility to work extended hours occasionally to meet work demands and deadlines.
• Work shifts may vary depending on geographical coverage to support a 24x7 service delivery model.
• The role requires working from the office premises; remote work is not offered.