Functional Support Specialist

Overview

Join our team as a Functional Support Specialist, playing a vital role in ensuring client satisfaction through efficient and high-quality support during and after the implementation of our solutions. This role focuses on delivering first-line assistance, providing you with the chance to expand your knowledge in enterprise applications and emerging technologies tailored for government sectors.

Key Responsibilities

• Respond promptly and accurately to client inquiries and support requests.
• Evaluate customer challenges and requirements to facilitate effective solutions.
• Customize and adapt the FreeBalance software to meet specific business needs.
• Gain comprehensive understanding of clients' operational environments to maximize product utilization.
• Serve as the main contact for clients during roll-out phases and ongoing support.
• Collaborate in the creation and delivery of client training on functional aspects.
• Assist in the preparation of proposals and related documentation.
• Convey client feedback to sales, product planning, and development teams to inform future product enhancements.
• Create or adjust custom software solutions including reports and forms.

Qualifications

• University degree in Accounting, Commerce, Business Administration, Financial Administration or closely related discipline.
• At least 4 years' experience in Payroll operations along with knowledge of Human Resources systems.
• Professional credentials such as PCP, CPM, CMA, CGA plus experience within prominent accounting or ERP firms are advantageous.
• Background in business process re-engineering and deploying large-scale IT solutions.
• Desirable to have 3 or more years engaged in ERP software deployment.
• Familiarity with ANSI SQL scripting and reporting tools like Jaspersoft iReports or Crystal Reports is beneficial.
• Experience collaborating with government entities will be an asset.
• Strong grasp of public sector human resources, payroll, budgeting, accounting, and cash management workflows.
• Thorough understanding of financial and accounting protocols specific to the public sector.
• Excellent verbal and written English communication; proficiency in other languages is a plus.
• Applicants must be Seychelles nationals residing in Seychelles.

Required Technical Competencies

• Expertise in human resources management, payroll operations, budget handling, and cash management with emphasis on the public sector.
• Capability with ANSI SQL and report generation using tools like Jaspersoft iReports and Crystal Reports.

Additional Information

We appreciate every applicant's interest; only those shortlisted will be contacted. Our company values inclusivity and is committed to fostering diversity aligned with local legislation. We welcome applications from all qualified individuals and will provide reasonable accommodations throughout the recruitment process in accordance with labor laws.