Front Office Manager

Overview and Responsibilities

The Front Office Manager at Hotel Paramos Inn in Bengaluru will oversee and guarantee superior guest service across all departments, striving to meet business targets and optimize profitability. This role involves leading daily hotel operations, maintaining quality and cleanliness standards, and ensuring guest satisfaction.

Key Duties

• Ensure all departments consistently uphold excellent guest service standards and implement effective cost controls.
• Direct and plan hotel main operations to maintain high-quality standards and smooth functionality.
• Foster a culture focused on exceeding guest expectations through warm welcomes and exceptional care.
• Collaborate closely with Heads of Departments (HODs) for seamless daily operations and conduct regular meetings to review performance and guest feedback.
• Maximize profitability through delivering top-tier service and proactively promoting upselling opportunities within the hotel.
• Maintain standard operating procedures (SOPs) across all departments, regularly reviewing their implementation.
• Address and resolve daily guest queries, complaints, or issues promptly.
• Work with the Managing Director for weekly business forecasting and planning.
• Carry out Duty Management shifts as necessary and promote positive employee relations through effective communication and team meetings.
• Perform routine inspections to assess guest service, cleanliness, presentation, and employee grooming standards.
• Coordinate maintenance tasks to ensure minimal disruption to guests and smooth property operations.

Remuneration

The monthly salary range for this position is INR 35,000 to INR 45,000.