Front Office Executive

About the Role

We are seeking a dependable and customer-oriented Front Office Executive to oversee the front desk operations, assist customers, manage store upkeep, and support daily activities at the store. The ideal candidate will possess effective communication skills, fundamental computer proficiency, and the capability to handle routine customer grievances with professionalism.

Primary Responsibilities

• Opening & Closing the store on schedule while following established procedures to ensure smooth daily operations.
• Greeting customers, understanding their needs, providing basic support, and fostering a positive experience.
• Maintaining basic inventory records, monitoring stock levels, and coordinating requests for replenishment.
• Keeping the front office area and store clean, orderly and well-maintained.
• Addressing simple customer issues tactfully and escalating more complex problems to senior staff when necessary.
• Utilizing CRM tools for customer data management, service updates, and follow-up activities.
• Carrying out basic computer and administrative tasks such as data entry, email correspondence, document handling, and record keeping.

Skills & Qualifications

• Strong communication abilities and aptitude for customer interaction.
• Basic understanding of CRM software and computer systems.
• Good organizational capabilities and coordination skills.
• Competence in managing simple customer escalations sensitively.
• Prior experience in front office roles, retail environments, customer service, or store operations is advantageous.