Front Desk Receptionist

Role Overview

The Front Desk Receptionist will serve as the first point of contact at the office, managing visitor greetings, communication, and ensuring the upkeep of the reception area while facilitating smooth office operations.

Key Responsibilities

• Welcome and receive guests promptly upon their arrival at the office.
• Direct visitors according to instructions, guiding them to the appropriate personnel and locations.
• Answer incoming calls, screen them, and forward to the relevant individuals as necessary.
• Make outgoing calls on behalf of management and staff following specific directions.
• Handle message receipt and forwarding during management or staff absences.
• Maintain cleanliness and organization of the reception and designated office spaces.
• Record daily cleanliness checks and observations diligently to ensure task completion.
• Provide accurate and authorized information both in person and via telephone communication.
• Manage daily mail and deliveries, coordinating with relevant recipients and executing actions per management instructions.
• Ensure office security by following safety protocols, keeping detailed logbooks, and restricting unauthorized access.
• Order front office supplies and manage inventory as directed.
• Keep updated records of important contact numbers, staff, associates, and emergency services.
• Maintain online and offline registers logging all visitor, guest, and staff entries and exits.
• Oversee daily monitoring and coordination for the maintenance of EPBX systems and telephone lines.

Qualifications and Skills

• Bachelor’s degree required.
• Minimum of three years’ experience performing front desk reception duties.
• Clear and effective verbal communication skills are essential.
• Basic computer proficiency including use of Google Docs and Sheets, MS Word, and Excel.