Front Desk Agent

About the Company

Accor, a global hospitality leader, invites you to join its brands Ibis and Adagio Aparthotels in Doha. The company fosters an inclusive environment where employees are encouraged to grow, learn, and find purpose in their work while building a vibrant career in hospitality. Employees are welcomed as they are and supported to explore endless professional opportunities.

Key Responsibilities

• Deliver consistently professional, friendly, and engaging guest services.
• Conduct guest check-ins by verifying reservations, coordinating room assignments with Housekeeping and Reservations, and issuing room keys.
• Manage various payment methods including cash, checks, debit and credit cards, and reconcile all room charges.
• Handle guest check-outs efficiently, resolve any late or disputed charges ensuring compliance with service standards.
• Maintain precise records of daily financial transactions, including currency exchange and cash float balancing.
• Respond promptly and effectively to guest requests, inquiries, and concerns.
• Encourage and promote a professional, collaborative team environment.
• Adhere to departmental policies, procedures, and service standards at all times.
• Perform other duties as assigned by management.
• Maintain the highest standards of internal and external customer service continuously.

Candidate Qualifications

• Fluent in English, both spoken and written; proficiency in a second language is advantageous.
• Experience using the Opera property management system is desirable.
• Familiarity with Microsoft Office applications is required.
• Ability to multitask efficiently within a dynamic and fast-paced work environment.
• Strong focus on guest needs, maintaining composure and courtesy in all situations.
• Excellent interpersonal and problem-solving skills.

Additional Information

Accor is committed to fostering diversity and inclusion, providing an environment built on trust, respect, and integrity. Employees experience a welcoming workplace free from discrimination and harassment, with privacy and personal information safeguarded. Accor emphasizes fair treatment and a supportive culture through its Employee Value Proposition.