Field Supervisor – Kiosk Stands

Overview

The Field Supervisor for Kiosk Stands will be responsible for frequent visits to various company kiosks to assess staff attendance, punctuality, professional demeanor, client interactions, and overall operational conditions of each stand. This position focuses heavily on monitoring, verifying, and documenting activities across multiple stand locations.

Key Duties

• Carry out both scheduled and spontaneous inspections at all kiosk locations.
• Track agents’ presence including their arrival and departure times.
• Authenticate check-in and check-out records maintained at stands.
• Evaluate agents’ grooming, conduct, and professionalism during working hours.
• Observe and report on the manner in which agents engage with potential customers.
• Ensure strict adherence to company guidelines concerning stand operations and assigned work hours.
• Inspect the cleanliness, readiness, and visual appeal of each kiosk.
• Compile daily and weekly reports based on observations and findings.
• Notify HR and management promptly about lateness, absences, misconduct, or any breach of policy.
• Collect photographic evidence or other proof when authorized, to support reports.
• Liaise with maintenance or relevant departments to resolve identified issues at kiosks.
• Fulfill additional responsibilities as assigned by management relating to kiosk supervision.

Qualifications and Requirements

• Possession of a valid UAE driving license is mandatory.
• Access to a personal vehicle and readiness to commute between kiosk sites as needed.
• Prior experience in field supervision, operational roles, retail management, or real estate sector is advantageous.
• Strong skills in observation, communication, and detailed reporting.
• Displays professionalism, responsibility, discretion, and maintains neutrality in monitoring.
• Availability to work flexible schedules, including weekends and public holidays, aligned with kiosk operating hours.