Executive - Customer Service Representative
Pune Division, Maharashtra, India · Full Time
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- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 1 hour ago
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
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Job description
Role Overview
The Executive will serve as a customer service representative focused mainly on managing incoming webchat communications from customers to address and resolve their inquiries effectively.
Key Responsibilities
Ensuring customers receive precise and transparent information is essential, while strictly following client-specific processes and guidelines.
Performance Metrics
Success in this position is measured by multiple benchmarks including customer satisfaction scores, compliance with quality and regulatory standards, efficiency represented by average handle time, number of closed chats per online hour, and the timing of the initial response.
Industry
BPO & Outsourcing