Email Support Executive

Role Overview

This position involves delivering comprehensive support to Airtel Black customers primarily through inbound calls. The candidate will address customer queries, provide effective solutions swiftly, and ensure an excellent customer service experience.

Key Responsibilities

• Responding to inbound customer calls and delivering professional support.
• Identifying, analyzing, and resolving issues faced by customers efficiently.
• Maintaining detailed records of all customer interactions and resolutions.
• Ensuring compliance with quality and organizational process standards.
• Cooperating with other internal teams to resolve customer problems without delay.

Skills and Attributes Required

• Strong communication abilities in English, Tamil, and Hindi.
• Effective problem-solving skills combined with interpersonal dexterity.
• A customer-centric approach reflecting dedication to service excellence.
• Willingness and ability to work in rotational shifts.

Eligibility and Work Conditions

• Graduation is a mandatory qualification.
• Work schedule consists of five working days per week with two rotational weekly off days.

Compensation Details

• Monthly take-home pay ranging from ₹17,000 to ₹20,000.
• Additional allowances for night shifts and split shifts.

Preferred Qualifications and Experience

• Prior sales experience is an advantage.
• Familiarity with technical knowledge and sales orientation is preferred.

Additional Information

• Applicable for candidates aged between 18 and 30 years.