eBilling Specialist

About Frontline Managed Services

Frontline Managed Services (FMS) integrates innovation and technology to deliver top-tier IT, financial, and administrative managed services tailored for legal and professional service organizations. Renowned for setting industry benchmarks, FMS fosters a dynamic culture emphasizing pushing boundaries and embracing challenges.

Position Summary

The eBilling Specialist will play a critical role in managing electronic billing operations for multiple law firms within a centralized team. Responsibilities include onboarding new clients by gathering necessary documents and details, maintaining existing client billing profiles in Ebilling software and vendor portals, and collaborating closely with internal and external teams to ensure invoices are submitted on time and corrections are managed efficiently.

Work Schedule

This full-time role follows a Monday to Friday schedule from 6:30 PM to 3:30 AM IST.

Key Responsibilities

• Submit monthly electronic invoices adhering strictly to client and firm guidelines.
• Monitor the progress of electronic invoices from the point of submission to client acceptance.
• Address and resolve any invoice rejections, documenting issues and solutions thoroughly.
• Handle residual balances via appeals with timekeepers or coordinate write-offs with designated personnel.
• Act as liaison among billing and collections teams, billing attorneys, administrative staff, and clients for ebilling-related communications.
• Establish and update vendor portals for new cases, timekeepers, budgets, and rates.
• Investigate and resolve invoice rejections and related discrepancies, educating timekeepers to prevent future errors.
• Coordinate invoice resubmissions with relevant stakeholders ensuring corrective measures are implemented.
• Support the creation and upkeep of Ebilling manuals, guides, and training resources.
• Analyze industry trends and identify opportunities for process improvement and efficiency enhancements.
• Participate in special projects and ad hoc assignments as requested by management.

Required Qualifications and Skills

• Bachelor's degree is mandatory.
• Minimum of one year experience in accounting, billing, or invoicing roles with excellent communication abilities.
• Strong service orientation and self-driven with a commitment to urgency and quality.
• Exceptional organizational aptitude with acute attention to detail.
• Technical proficiency in multiple software applications and online vendor platforms.
• Experience in legal firms is preferred.
• Familiarity with Ebilling platforms such as EbillingHUB, Tymetrix, Serengeti is a plus.
• Advanced skills in Microsoft Excel and Office suite required.
• Excellent written, verbal, and interpersonal communication, capable of building relationships across various stakeholders.

Physical Requirements

• Extended periods of desk work and computer use.
• Capability to lift objects up to 15 pounds occasionally.

Additional Information

FMS welcomes applicants who may not meet every qualification but are enthusiastic and demonstrate strong potential. The organization promotes inclusivity and diversity, committed to equal employment opportunity regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.