E2E & Crisis Manager
Riyadh, Riyadh Province, Saudi Arabia · Full Time
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- Experience
- 7+ yrs
- Salary
- —
- Openings
- 1
- Posted
- 1 day ago
- Work mode
- In office
- Education
- Bachelor's in Engineering or equivalent
- Resume
- Required to apply
Where you'll work
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Job description
About the Role
We are seeking an experienced E2E and Crisis Manager to oversee comprehensive incident, crisis, and problem management in order to ensure uninterrupted service operations, prompt recovery, and operational excellence in network and service performance. This role serves as the key coordinator in significant incidents and crises, fostering collaboration across departments to reduce customer impact and restore services swiftly.
Key Responsibilities
- Lead service recovery efforts during major incidents and crises.
- Maintain full accountability for Incident and Problem Management processes from start to finish.
- Work to decrease the frequency of recurring incidents and disruptions.
- Identify root causes negatively affecting service stability and drive their resolution.
- Enhance service availability, reliability, and customer satisfaction.
- Anticipate and mitigate operational risks proactively.
- Communicate effectively with all stakeholders during critical service situations.
- Continuously refine operational workflows, documentation, and knowledge resources.
Candidate Profile
- A degree in Engineering, preferably Electronics, Computer Science, Telecommunications, or an equivalent field.
- Minimum 7 years of professional experience in IT or telecommunications sectors.
- Proven background in driving improvement initiatives.
- Strong understanding of telecommunications fundamentals and mobile network architecture.
- Excellent analytical thinking and synthesis skills.
- Proficiency in data analytics, trend evaluation, and statistical methods.
- Effective problem-solving abilities.
- Demonstrated leadership capability.
Why Join Us
At Ericsson, you have a unique opportunity to leverage your skills and creative vision to pioneer innovative solutions for challenging global problems. You will be part of a diverse team of innovators, all committed to pushing boundaries and shaping the future.
Diversity & Inclusion
We uphold diversity and inclusiveness as fundamental values, believing that working alongside colleagues with varied experiences drives innovation. We welcome applicants from every background to join our welcoming, inclusive environment. Ericsson is proud to be an Equal Opportunity Employer.
Additional Information
Location: Riyadh, Saudi Arabia
Requisition ID: 788452
Minimum education
Bachelor's Degree
Industry
Telecommunications