Job description

Role Overview

We are seeking a proactive E-commerce Sales Manager to oversee sales and daily operations for our direct-to-consumer websites (WooCommerce/Shopify) and key online marketplaces like Amazon and Flipkart. This role involves managing product listings, synchronizing inventory, pricing, processing orders, and handling customer pre-sales inquiries for power backup systems, inverters, and energy-related products.

Key Responsibilities

Manage seller accounts on Amazon Seller Central and Flipkart Seller Hub including listing creation, enhanced content, buy box monitoring, catalog optimization, and promotions.
Update and maintain product pages, pricing, technical specifications, and promotional banners on WooCommerce and Shopify stores.
Track daily orders across all platforms and coordinate dispatch schedules with warehousing and logistics partners, especially for heavy and fragile items.
Respond to customer queries about inverter capacities, load compatibility, and battery matching through marketplace messages, website chat, or WhatsApp to convert inquiries into sales.
Monitor account health indicators such as seller ratings, customer reviews, return and RTO rates, resolving disputes and claims efficiently.
Support marketing campaigns, including deals, seasonal events, coupon management, and basic sponsored advertisements on Amazon PPC and Flipkart PLA to enhance product visibility.

Required Skills and Qualifications

1 to 3 years of experience managing seller portals on Amazon, Flipkart, and Shopify/WooCommerce platforms.
Preferably experienced in selling electrical, power electronics, appliances, or hardware products.
Deep understanding of marketplace listing requirements, keyword indexing, and fulfillment workflows (FBA/FBF or self-ship).
Strong verbal and written communication skills to effectively explain technical product details to retail customers.
Basic skills in Microsoft Excel or Google Sheets for tasks like sales monitoring, pricing analysis, and inventory reconciliation.