Donor Services Coordinator

About The Salvation Army

The Salvation Army has a legacy of over 130 years serving vulnerable populations throughout Canada and Bermuda. Rooted as a global Christian church, the organization aids more than two million individuals annually by providing essentials like food, clothing, and shelter. They also address complex social challenges including unemployment, addiction, and family issues, consistently evolving to meet new community needs aligned with their mission, vision, and values of hope, service, dignity, and stewardship.

Mission Statement

The Salvation Army's mission is to communicate the love of Jesus Christ, fulfill human needs, and be a transformative force in communities worldwide.

Role Overview

The Donor Services Coordinator plays a key role in delivering a donor-first experience that supports The Salvation Army's fundraising initiatives. Responsibilities include issuing receipts and thank-you letters for donations, managing financial reconciliations and reporting, overseeing donation records, supporting various giving programs, and assisting in campaign strategy.

Core Responsibilities

• Handle all donation documentation, including receipts and acknowledgements, ensuring donor inquiries are addressed promptly through multiple communication channels.
• Administer In-Memoriam and tribute gifts, maintaining accurate tracking and acknowledgments.
• Update and maintain comprehensive donor profiles using Raiser’s Edge NXT, including data entry and handling duplicate receipts.
• Resolve donor queries received via national call centers or the Finance department efficiently and courteously.
• Provide operational support during staff absences or busy periods to uphold donor service quality.
• Conduct research on potential donors and compile detailed reports that aid in fundraising strategies.
• Support development officers with insights into campaign planning, donor contacts, and philanthropy trends.
• Manage donation deposits, maintain departmental records, coordinate team activities, and support financial reporting and reconciliations.
• Ensure adherence to Canada Revenue Agency guidelines related to donations, manage gift reversals, update records accordingly, and oversee annual tax receipt distribution.
• Oversee the national monthly giving program, from donor enrollment and transaction troubleshooting to stewardship and financial reconciliation coordination.

Qualification Requirements

• A post-secondary diploma lasting two to three years in a relevant field, or equivalent practical experience.
• At least three years in donor relations or customer service, ideally with experience utilizing Raiser’s Edge NXT or comparable CRM systems.
• Demonstrated capacity to manage competing priorities effectively in a dynamic work environment.
• An acute attention to detail with a strong commitment to accuracy.
• Proficiency in Microsoft Office, especially Excel and Word, paired with excellent data entry and knowledge of fundraising software.
• Strong interpersonal skills, being tactful, courteous, and prompt in interactions while maintaining compliance.
• High ethical standards, sound decision-making, and trusted management of confidential information.
• Excellent analytical abilities and problem-solving skills combined with a customer-focused attitude.

Compensation Details

The salary range for this position spans from $52,811.20 to $65,998.40 annually, with a maximum potential salary of $79,206.40. Placement within this range depends on market trends, internal equity, and the candidate’s experience, skills, and qualifications.

Additional Notes

The Salvation Army is committed to workplace inclusion and offers reasonable accommodations upon request. Candidates requiring accommodations during the recruitment process are encouraged to reach out to the recruitment team via email.