Distribution Agent

About the Role

We are seeking a dedicated Distribution Agent to join our Water team on a full-time, permanent basis at Sandon Valley, Hanningfield, Chelmsford. This role involves delivering outstanding customer service to our clients, communities, and the environment.

Your responsibilities will include administrative tasks such as managing work diaries for Distribution Technicians, utilizing Excel, and daily communication with customers through inbound and outbound telephone calls. You will collaborate with both internal and external stakeholders to ensure smooth operations.

About You

The ideal candidate is self-motivated, well-organized, attentive to detail, and enjoys being part of a team. We value diversity, inclusion, and equity, encouraging applicants from all backgrounds to bring their full selves to work.

Company Overview

NWG (Northumbrian Water Group) serves 2.7 million people in North East England and 1.5 million in the South East as Essex & Suffolk Water. Our mission is to care for essential community needs and the environment by providing reliable, affordable water and wastewater services. We emphasize efficiency, sustainability, and resilience, guided by five core values.

Benefits

• Enhanced maternity pay
• Extra annual leave including special leave on Christmas Eve and New Year’s Eve
• Company pension scheme
• Digital GP access
• Award-winning wellbeing website
• Employee Assistance Programme
• Life assurance
• Qualification loans
• Professional subscription support
• Annual leave buy and sell option
• Discounts and cashback offers

Additional Information

• Salary up to £32,143 per year depending on experience
• Interviews scheduled for the week beginning 23rd September
• We foster a supportive environment through colleague network groups including LGBT+, race and ethnicity, women in STEM, disability, and neurodiversity support