Dispatcher

About Thrivehive Solutions Private Limited

Thrivehive Solutions Private Limited specializes in consumer support and operational services for logistics and transportation companies in the USA. The company focuses on optimizing logistics operations by providing outsourcing solutions that enhance reliability and scalability. Their expertise spans dispatch operations, roadside assistance, accounts management, and the entire logistics lifecycle including load planning, driver coordination, billing, invoicing, and customer support. With a trained team knowledgeable in US logistics regulations and workflows, Thrivehive ensures accurate, responsive, and technology-enabled services, allowing clients to concentrate on growth and core activities.

Role Responsibilities

• Create loads and schedule appointments using systems like TMS, TMW, and FM, ensuring data entered is accurate and complete to maintain data integrity.
• Conduct tracking to guarantee timely pickups and deliveries, updating systems accordingly and exercising discretion when rescheduling appointments.
• Coordinate pickup and delivery appointments with warehouses effectively.
• Communicate internally and externally, particularly regarding high priority loads and clients, providing proactive status updates.
• Prioritize workload based on time sensitivity and client importance.
• Handle client interactions through email and phone professionally.
• Accurately input client-specific instructions into systems and build strong client relationships to promote retention.
• Understand and accommodate specific client requirements such as trailer types or special handling materials.
• Oversee all assigned loads from start to finish, securing necessary logistical information and documenting special service needs of clients and warehouses.
• Maintain daily reports and manage issues related to unplanned accessorial charges with clients and warehouses.
• Act as a client representative in dealings with contracted carriers.
• Identify and suggest operational improvements for the company's processes.

Candidate Requirements

• Associate degree in a related area or comparable professional experience is preferred.
• One to two years of experience in a Canadian or US-Canadian logistics environment is advantageous.
• Familiarity with Transportation Management Systems (TMS) or similar logistics software.
• Proficiency in MS Outlook and general knowledge of other Microsoft Office applications.

Additional Information

• Position is full-time and permanent.
• Job location is Mohali (on-site).
• Benefits include commuter assistance, provided meals, health insurance, and provident fund contributions.