DevOps Support Engineer
Bengaluru, Karnataka, India · Full Time
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- Experience
- 2–3 yrs
- Salary
- INR 800,000 – INR 1,300,000 / year
- Openings
- 1
- Posted
- 1 hour ago
- Work mode
- In office
- Education
- Any graduate
- Eligibility
- Any graduate can apply for this position.
- Resume
- Required to apply
Where you'll work
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Job description
Role Summary
This position involves managing customer case queues in line with agreed service levels, responding to technical inquiries, resolving issues related to the Copado platform, and proposing suitable solutions or workarounds to clients. The role requires a strong understanding of client requirements and prioritizes delivering high customer satisfaction by effectively managing expectations and troubleshooting complex problems.
Key Responsibilities
- Oversee customer service case queues to comply with service agreements.
- Respond to and resolve technical queries and issues involving the Copado platform.
- Represent and advocate for customer needs in interactions and solutions.
- Handle complex and challenging customer service problems with expertise.
- Maintain and enhance technical knowledge of specific product functions to support customers effectively.
Required Qualifications
- 2 to 3 years of experience working with Salesforce and DevOps practices.
- 1 to 3 years of hands-on experience using Copado tools.
- 1 to 3 years in customer support or a related DevOps role.
- Familiarity with SaaS platforms and integrated technology environments.
- Proficiency in development tools and technologies such as XML, APIs, CLI, SQL, and analyzing error logs.
Eligibility
Applications are welcome from any graduate candidate.
Minimum education
Bachelor's Degree
Industry
IT Services & Consulting