Customer Support Executive
Nexxus7 Process Private Limited
Jabalpur, Madhya Pradesh, India · Full Time
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- Experience
- 1–2 yrs
- Salary
- INR 28,000 – INR 30,000 / month
- Openings
- 1
- Posted
- 4 hours ago
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
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Job description
Job Overview
We are seeking a dedicated Customer Support Executive for a full-time position based in Jabalpur at IT Park, Bargi Hills. The role involves providing chat, mail, and voice support to clients in the US during daytime shifts.
Key Responsibilities
- Manage inbound customer interactions via chat and occasionally phone calls, along with responding to email queries.
- Address customer concerns with professionalism and understanding.
- Adhere to established Standard Operating Procedures (SOPs), scripted responses, and escalation methods.
- Achieve daily and weekly performance goals, including metrics such as Average Handling Time (AHT), First Call Resolution (FCR), and Customer Satisfaction Score (CSAT).
Requirements
- Possess between 12 to 24 months of experience in BPO handling international processes.
- Excellent written and verbal English communication skills.
- Typing proficiency of a minimum 50 words per minute with at least 90% accuracy.
Compensation and Location
The salary offered ranges from 28000 to 30000 INR per month, which is competitively based on experience. Work location is at IT Park, Bargi Hills, Jabalpur.