Customer Support Executive - Voice Process

Overview

We are seeking enthusiastic and confident Customer Support Executives for our Sales & Voice Process team. This role entails engaging with customers via phone calls, thoroughly understanding their needs, clearly explaining our products and services, and supporting them with appropriate solutions.

Key Duties

• Professionally manage inbound and outbound customer calls.
• Comprehend and analyze customer requirements to provide relevant product or service details.
• Follow up on interested customers and identify potential sales leads.
• Effectively convert leads into confirmed sales by communicating persuasively.
• Maintain courteous and professional dialogues with customers throughout interactions.
• Meet daily and monthly targets for calls and sales.
• Accurately update customer information and call records in the system.
• Develop strong customer relationships ensuring a seamless support experience.

Candidate Profile

• Strong communication and persuasion capabilities.
• Comfortable engaging customers over the telephone.
• Basic proficiency in Hindi and English communication.
• Fresh graduates encouraged to apply; prior experience in BPO, telecalling, customer service, or sales is advantageous.
• Positive mindset with a goal-oriented approach.

Compensation and Benefits

• Competitive salary within the range of 12,000 to 35,000 INR monthly plus incentives.
• Performance-driven bonuses.
• Comprehensive training and ongoing support.
• Opportunities for career growth and development.
• Supportive and friendly workplace environment.