Customer Support Executive - Voice Process

Overview

Join Teleperformance Global Services Pvt Ltd as a Customer Support Executive in their voice process division based in Hebbal, Bengaluru. This full-time role involves managing inbound calls, addressing customer queries, and delivering excellent client service.

Key Duties

• Respond to inbound customer calls and effectively resolve their issues.
• Provide clear and precise information along with practical solutions.
• Ensure high levels of customer satisfaction and maintain service quality standards.
• Record details of customer interactions accurately in the system.
• Adhere to company process guidelines and strive to meet set performance goals.

Candidate Requirements

• Minimum qualification of 12th pass or any graduation degree.
• Open to candidates with no experience as well as those with prior experience.
• Both male and female applicants are encouraged to apply.
• Fluent in English and at least one regional language: Telugu, Tamil, or Kannada; strong communication skills in these languages preferred.
• Possesses good communication, computer basics, customer handling, listening, and interpersonal skills.
• Flexibility to work in rotational shifts, including morning and evening (4:00 PM to 12:00 AM or 1:00 AM).

Compensation and Benefits

• Gross salary package of ₹20,000 per month.
• Net take-home salary approximately ₹16,500 monthly.
• Attendance bonus of ₹1,000 awarded every three months.
• Travel allowance reimbursed quarterly.

Additional Details

This role is ideal for both freshers and experienced individuals aiming to develop a career in customer support and BPO voice processes. Immediate hiring is underway for this position with flexible shift schedules based on operational requirements.