A
Customer Support Executive
Bengaluru, Karnataka, India · Full Time
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- Experience
- Any
- Salary
- INR 25,000 – INR 36,000 / month
- Openings
- 1
- Posted
- 57 minutes ago
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
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Job description
About Us
We are an expanding digital lending enterprise focused on enhancing credit accessibility, transparency, and ease through technological innovation. Our aim is to provide both individuals and businesses with prompt, dependable, and user-centric financial services.
Primary Duties
- Manage incoming and outgoing customer communications including calls and emails with professionalism.
- Conduct customer identity verifications such as KYC, tele-verification, and document authentication.
- Ensure precise maintenance of customer data and proper record-keeping.
- Collaborate with internal departments to facilitate loan processes and resolve any issues.
- Respond to customer inquiries regarding loans, repayments, and account statuses.
- Maintain exceptional customer satisfaction and service standards.
- Adhere to regulatory and organizational compliance as outlined by RBI and company policies.
- Detect and report any suspicious or fraudulent activities promptly.
Skills
How they work
Communication