Customer Support Executive - Outbound
Mini Bharat Logistics Private Limited
Remote · Full Time
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- Experience
- 2+ yrs
- Salary
- INR 12,000 – INR 19,000 / month
- Openings
- 1
- Posted
- 51 minutes ago
- Work mode
- Work from home
- Education
- Any graduate
- Eligibility
- Applicants must be any graduates with at least 2 years experience in outbound telesales or customer support roles and proficient in English and Hindi.
- Resume
- Required to apply
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Job description
About the Role
Join TraderzPlanet, a swiftly growing B2B marketplace uniting buyers and suppliers across India, as a Customer Care Executive specializing in outbound communications. This role focuses on enhancing user engagement, facilitating onboarding, and contributing to platform expansion through effective voice interactions.
Key Duties and Responsibilities
- Consistently achieve a daily talktime target of 6 productive hours connecting with potential and existing users.
- Guide new buyers and suppliers through profile creation, business verification, and activating their listings.
- Manage relationships by reactivating dormant accounts, gathering user input, and promoting subscription renewals along with additional service uptake.
- Recognize client challenges during calls and collaborate with internal teams to promptly address and resolve issues.
- Maintain precise records in the CRM system including call results, customer specifics, and scheduling follow-ups.
Candidate Requirements
- Any graduate degree is acceptable.
- At least two years of outbound calling, telesales, or telecalling experience within a BPO or customer support environment.
- Strong command of English and Hindi with excellent persuasive communication and attentive listening skills.
Technical and Work-From-Home Specifications
- Computer: Laptop or desktop equipped with Intel Core i3/i5 processor or equivalent.
- System Memory & Storage: Minimum 4GB RAM and 250GB SSD.
- Internet: Reliable broadband connection with speeds no less than 300 Mbps.
- Accessories: Noise-canceling USB headset and a dedicated power backup solution such as UPS or inverter.
Compensation and Benefits
- Salary ranging from ₹12,000 to ₹18,000 monthly, dependent on experience and interview outcome.
- Fully remote work arrangement eliminating commuting.
- Opportunities for career advancement aligned with performance within a fast-developing B2B marketplace.
- Supportive work environment featuring structured daily lead lists, focused training programs, and transparent operational procedures.
Additional Information
This position requires a commitment of six working days per week, maintaining high connectivity levels throughout the day to meet talktime targets.
Minimum education
Bachelor's Degree
Industry
Logistics & Supply Chain