Customer Support Executive
Delhi-NCR, India · Full Time
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- Experience
- Any
- Salary
- INR 25,000 – INR 27,000 / month
- Openings
- 1
- Posted
- 1 hour ago
- Work mode
- In office
- Eligibility
- Open to all candidates comfortable with rotational shifts and possessing good communication skills in English and Hindi.
- Resume
- Required to apply
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Job description
About the Role
Vertex Global Services is seeking a Customer Support Executive to join their team at the Gurgaon location in Sector 18, Phase 4, Udyog Vihar. This role involves managing inquiries from customers primarily through voice and chat channels while ensuring excellent service quality.
Key Responsibilities
- Attending to customer queries via voice calls and chat platforms.
- Resolving issues related to orders, payments, cancellations, refunds, and delivery processes.
- Providing accurate information promptly to customers to ensure satisfaction.
- Adhering to the company's quality and process standards consistently.
- Maintaining high levels of customer satisfaction throughout interactions.
Candidate Requirements
- Proficient communication skills in both English and Hindi.
- Open to both fresh graduates and individuals with experience.
- Able to work comfortably in rotational day shifts.
- Preferred availability to join immediately.
Work Schedule and Location
The position demands working six days a week with a rotating weekly off, operating on a day shift rotation. The job site is located in Gurgaon.
Compensation
The salary for this role goes up to ₹27,000 per month on a cost-to-company basis.
Industry
BPO & Outsourcing