Customer Support Executive

About ASC Group

ASC Group stands among India's rapidly expanding consulting firms, boasting over 30 years of expertise serving clients in key cities such as Noida, Delhi, Gurugram, Mumbai, Pune, Hyderabad, Bengaluru, Chennai, Kolkata, as well as select international markets. The company delivers an extensive suite of over 100 specialized services including Risk Advisory, Taxation, Assurance, Corporate Insolvency and Bankruptcy, M&A, Accounting, Secretarial and Regulatory sectors, and more. ASC Group caters to a diverse range of industries by providing bespoke solutions tailored to specific sector challenges and positions itself as a trusted, long-term advisor for critical business engagements.

Role Overview

This full-time, on-premise position based in Guwahati involves managing inbound and outbound customer inquiries through phone, email, and other communication channels. The Customer Support Executive is responsible for delivering timely, accurate, and courteous responses, documenting and monitoring customer issues, collaborating with internal departments for issue resolution, and following up to ensure customer satisfaction. Staying informed about ASC Group's offerings is required to guide clients on procedural and documentation matters, while escalating complex concerns appropriately. Additionally, this role contributes to the enhancement of service quality by identifying frequent challenges and proposing improvements, all while adhering to established performance and compliance guidelines.

Qualifications

• Proven customer service and relationship building skills including active listening, empathy, and problem-focused assistance.
• Strong verbal and written communication abilities in English and the pertinent local languages, along with professional phone and email etiquette.
• Competency in organizational and administrative tasks such as precise data entry, documentation, and systematic case follow-ups.
• Fundamental technical skills with CRM or ticketing software, MS Office suites, and aptitude for rapid adaptation to new systems.
• Analytical and problem-solving capabilities, skilled at understanding client requirements, prioritizing duties, and managing time efficiently within a dynamic setting.
• Team collaboration aptitude, commitment to confidentiality, and maintenance of high ethical and professional standards.
• Experience in customer support, helpdesk, or client service sectors, preferably within consulting, financial services, or related fields, is advantageous.
• A bachelor’s degree or comparable qualifications are preferred; however, candidates with relevant experience and competencies will also be considered.