Customer Support Executive

Job Overview

We are seeking Virtual Relationship Managers (VRMs) to manage and enhance customer relationships using digital platforms. This position involves engaging with customers to comprehend their financial needs, recommending appropriate banking solutions, and delivering a smooth digital banking experience. It's a fantastic opportunity designed especially for recent graduates desiring to begin a career in banking sales.

Responsibilities

• Engage proactively with assigned customers following defined contact protocols.
• Deliver an excellent digital banking service experience.
• Understand customers' needs and suggest suitable products accordingly.
• Manage inbound and outbound calls while maintaining quality standards.
• Resolve customer inquiries within specified timelines effectively.
• Promote and encourage digital banking services to boost customer convenience.
• Maintain accurate logs of customer interactions using CRM tools.
• Address and resolve complaints in a timely manner.
• Develop and maintain long-lasting customer relationships to ensure retention and minimize attrition.
• Achieve assigned sales targets and manage portfolio effectively.
• Cross-sell and upsell various banking products including TPP, assets, and cards.
• Profile customers accurately to identify further sales opportunities.
• Verify customer eligibility and ensure compliance before recommending products.
• Monitor key account activities and submit required reports.
• Process customers’ requests and transactions with precision.
• Maintain proper documentation and records of interactions per banking policies.
• Comply with all regulatory norms, bank policies, and internal procedures.
• Ensure timely updates in CRM and reporting systems to keep data current.

Eligibility & Skills

• Graduates from any stream except B.Tech or BE degrees are eligible.
• Freshers or candidates with up to one year of experience are encouraged to apply.
• Basic understanding of banking and financial products is required.
• Strong verbal and written communication skills in English, with fluency mandatory.
• Proficiency in one additional regional language such as Hindi, Tamil, Malayalam, or Kannada is required.
• Customer-oriented mindset with a persuasive sales approach.
• Familiarity with computers and Customer Relationship Management (CRM) software.
• Ability to build and sustain customer relationships professionally.

Compensation

The monthly remuneration ranges between 18,000 and 22,000 Indian Rupees.