Customer Solutions Advisor - Full-time - Helensvale

Overview

Join Vodafone as a Customer Solutions Advisor and become a pivotal part of connecting people through innovative technology. This role focuses on understanding customer needs and providing tailored tech solutions that enhance everyday lives.

Key Responsibilities

• Act as a customer advocate by identifying their needs and recommending suitable products and services.
• Assist customers in navigating and utilizing the Vodafone app for self-service benefits.
• Provide troubleshooting support and technical help regarding devices and accessories.
• Engage with the latest technological products and promotional events, such as music events from partners.
• Participate in ongoing training designed to boost knowledge in a fast-evolving technology sector.

Candidate Profile

Ideal applicants bring enthusiasm and excellent communication skills to customer interactions. Being adaptable and passionate about technology is essential, along with a willingness to continuously learn about new gadgets and industry trends. Positive energy, attentiveness, and genuine interest in Vodafone's product range are highly valued attributes.

Work Schedule and Flexibility

This full-time position involves working 38 hours per week spread over at least 5 shifts. Service availability across all seven days offers flexibility, and employees can also express interest in additional shifts beyond guaranteed hours.

Compensation and Benefits

• Competitive base salary complemented by incentives and bonuses rewarding sales achievements.
• A SIM plan with unlimited calls, texts, and data, ensuring no phone bills for employees.
• Comprehensive leave benefits, including volunteer leave, parental leave, gender affirmation leave, and an extra 5 days of leave.
• In-depth training sessions covering the latest technology, leadership, and coaching skills.
• Career growth opportunities through programs like 'Future you' internships and work experience schemes leading potentially to leadership or head office roles.

Application Notes

Applicants must hold permanent and unrestricted work rights in Australia. The recruitment process includes submitting a CV, completing a 15-minute assessment, followed by a phone discussion and an in-store interview to meet the team and learn more about the role.

About Vodafone and TPG Telecom

Vodafone, part of TPG Telecom, is a leading Australian mobile brand prioritizing customer-first innovation. The Consumer team delivers user-friendly products and superior service through multiple retail channels, focusing on value and simplicity to keep Australians connected.