Customer Service Representative

About Cooper Corporation Pvt. Ltd.

Cooper Corporation Pvt. Ltd. is a manufacturing company producing premium engines and generators designed for various industrial and commercial uses. The company prides itself on reliability, quality, and performance, providing products that conform to stringent standards and meet customer demands. Cooper supports a diverse client base that depends on its power generation solutions to maintain uninterrupted operations. The workplace fosters a technically oriented environment offering team members opportunities to engage with customer service and support activities.

Role Overview

This is a full-time, onsite position based in Patna for a Customer Service Representative. The primary responsibility is managing customer interactions through phone calls, emails, and face-to-face meetings, delivering precise information about products, services, and order updates. Key daily tasks include logging and tracking customer concerns, coordinating with sales, service, and logistics departments to resolve issues promptly, maintaining comprehensive records, proactively following up with customers, and assisting post-sales activities to enhance client satisfaction. The role also involves contributing to ongoing improvements by collecting and sharing customer insights and participating in refining business processes.

Candidate Qualifications

• Demonstrated ability to provide outstanding customer service, ensuring high customer experience and satisfaction levels.
• Proficiency in handling diverse customer support activities such as managing inquiries, complaints, and service requests effectively.
• Relevant experience in customer service or similar customer-facing positions.
• Strong communication capabilities both in English and local languages, with clarity in speaking and writing.
• Excellent problem-solving and conflict management skills, maintaining professionalism and calmness under pressure.
• Basic competency in computer use, including email, CRM platforms, and standard office software.
• Availability to work full-time onsite in Patna with effective collaboration across various departments.
• Prior involvement in manufacturing, industrial product sectors, or power solutions is advantageous.
• Minimum education requirement is a high school diploma; a bachelor's degree in any field is preferred.