Customer Service Representative

About Merya Hotels

Merya Hotels is a seasoned company specializing in the operation and management of hotels across various categories and sizes, boasting over 15 years of industry experience in Jeddah, Saudi Arabia.

Key Responsibilities

• Respond promptly and professionally to customer inquiries received via phone, email, or digital platforms.
• Efficiently address and resolve customer complaints ensuring client satisfaction.
• Maintain detailed records of all customer interactions within the system and perform regular follow-ups.
• Coordinate internally with various departments to deliver comprehensive and swift customer service.
• Contribute suggestions aimed at improving customer experience and enhancing operational procedures.
• Monitor customer satisfaction levels and assess service quality through surveys and evaluation tools.
• Generate periodic reports for management outlining customer interactions and common issues.
• Adhere strictly to company policies and quality standards when dealing with clients.

Required Qualifications and Skills

• Possess a diploma or bachelor's degree in Business Administration or a related field.
• Have a minimum of one year of experience in customer service roles or call centers.
• Exhibit excellent verbal and written communication skills.
• Proficient in computer usage and experienced with Customer Relationship Management (CRM) software.
• Ability to work effectively under pressure and solve problems swiftly.
• Demonstrate politeness, patience, and professionalism when interacting with a diverse range of customers.
• English language proficiency in speaking and writing is preferred.

Compensation

The salary for this position starts from 4000 SAR.

Work Environment

This is a full-time, on-site role based in Jeddah, Saudi Arabia within the Operations department, requiring candidates with 2-3 years of intermediate experience in hospitality operations and management.