Customer Service Assistant - Midleton

Role Overview

This customer service position is based in Midleton, responsible for delivering excellent service through friendliness, helpfulness, and expertise. The role includes assisting the Shop Manager in daily operations, ensuring that the store maintains high standards, managing bets transactions, and occasionally overseeing overall shop management duties.

Responsibilities

• Support the Shop and Assistant Managers with store operations daily.
• Assume leadership of shop activities in their absence, including opening and closing the store and supervising staff.
• Manage cash handling procedures accurately and securely.
• Opportunity for occasional management roles presenting growth potential within the company.
• Adapt to a fast-paced retail environment while participating in ongoing training and development.
• Deliver exceptional customer experiences through knowledgeable and friendly service.
• Accept and process bets using various methods such as betting terminals and EPOS systems promptly and correctly.
• Promote the brand by encouraging customers to engage with multiple channels and digital platforms.
• Maintain calmness under pressure and continuously seek improvements personally and for the store.
• Upkeep premium presentation standards throughout the working day.
• Follow all safety, compliance, and operational procedures.
• Work collaboratively as part of a team environment.
• Comply with social responsibility obligations.

Required Skills and Experience

• Strong focus on customer service and satisfaction.
• Operate with honesty, trustworthiness, and integrity.
• Flexibility to work across a 7-day business schedule.
• Adaptability to dynamic shop conditions.
• Attention to detail with solid numeracy capabilities.
• Enthusiastic, personable with initiative to work independently and collaboratively.
• Interest in sports and confidence to establish rapport with customers.
• Motivation and ambition to advance within the organization.
• Capable of promoting company branding and maintaining a results-oriented approach.
• Outstanding communication and interpersonal skills.
• Creative problem-solving ability.
• Organized, dependable, and reliable in all duties.
• Demonstrated expertise in cash handling procedures.

Preferred Qualifications

• Previous experience in retail or the betting industry is advantageous but not mandatory as comprehensive training will be provided to build knowledge in sports and betting.

Equal Opportunity Statement

The company is an equal opportunities employer, encouraging applications from all qualified individuals regardless of background.