Customer Service Advisor

Role Overview

The position involves managing inbound customer calls and responding promptly to emails, aiming to resolve inquiries effectively and maintain detailed interaction logs. A key focus is on achieving excellent customer satisfaction scores by delivering top-notch service.

Key Responsibilities

• Attend and handle incoming calls and emails professionally.
• Efficiently address and resolve customer concerns.
• Keep accurate records of all customer interactions.
• Work towards ensuring high customer satisfaction ratings.

Candidate Profile and Expectations

• Possess a solid understanding of delivering quality service.
• Demonstrate strong problem-solving capabilities to effectively resolve queries.
• Meet established call center performance metrics including quality, productivity, and turnaround time.
• Availability to work in rotational day shifts.
• Exhibit strong English communication skills for effective customer engagement.
• Adaptability and eagerness to learn in a dynamic, fast-paced workplace.