Customer Relationship Officer

About the Company

Mystery Rooms is a unique and rapidly expanding escape game brand, currently operating in 16 cities across India. The game challenges participants to solve puzzles and escape from themed rooms within a set time limit, providing an exhilarating entertainment experience.

Job Overview and Key Responsibilities

• Manage customer bookings and promptly address their inquiries.
• Oversee backend operations to monitor internal processes and movements.
• Fulfill assigned tasks efficiently as allocated by supervisors.
• Welcome customers at the front desk and provide clear briefings about game rules and procedures.
• Display a hospitality-oriented mindset, ensuring a welcoming environment.
• Utilize effective communication and interpersonal skills to interact with customers professionally.
• Handle multitasking by prioritizing activities to manage end-to-end customer service effectively.
• Demonstrate a commitment to delivering high-quality customer support, supported by strong organizational and interpersonal capabilities.