Customer Relationship Manager
Punto Corporation Private Limited
Jaipur, Rajasthan, India · Full Time
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- Experience
- 1–3 yrs
- Salary
- INR 20,000 – INR 30,000 / month
- Openings
- 1
- Posted
- 11 minutes ago
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
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Job description
About the Role
We are seeking a dedicated and customer-oriented Customer Relationship Manager to become a pivotal part of our team. This full-time position focuses on cultivating and sustaining strong connections with current clients while addressing their needs and promoting high satisfaction levels.
Key Responsibilities
- Develop and nurture ongoing relationships with existing customers.
- Professionally manage customer questions, complaints, and service requests.
- Conduct order, installation, service, and payment follow-ups with clients.
- Collaborate effectively with sales, service, production, and dispatch departments.
- Maintain updated and accurate customer records within the CRM system.
- Regularly check in with customers to comprehend their needs and expectations.
- Spot opportunities for repeat sales and upselling ventures.
- Ensure prompt resolution for all customer-related issues.
- Gather customer feedback and relay it to the management team.
- Generate reports on customer follow-ups and relationship status.
- Guarantee a positive and seamless experience for customers through every interaction.
Additional Information
Employment Type: Full-Time
Preferred Experience: 1 to 3 years
Department: Customer Service / Sales