Customer Relationship Manager

Job Overview

Vin Poly Manufacturing LLP is seeking a Customer Relationship Manager responsible for managing client interactions, facilitating internal coordination, overseeing order processes, and ensuring high-quality customer service.

Primary Duties

• Respond to customer inquiries and manage quotations and order tracking.
• Handle coordination for product sampling, trials, shipments, and payment processing.
• Maintain accurate CRM data, customer databases, and prepare management information system reports.
• Liaise with Sales, Accounts, Production, and Dispatch departments to streamline operations.
• Develop and nurture strong customer relationships to encourage repeat business.

Candidate Profile

• Graduation required; MBA qualification preferred.
• 3 to 7 years of professional experience in customer relationship management, inside sales, sales coordination, or customer support roles.
• Excellent communication skills with effective follow-up capabilities.
• Proficient in Google Sheets, Excel, and CRM software platforms.
• Experience in PVC, plastics, polymers, chemicals, or B2B sectors is advantageous.