Customer Relations Manager
Accra, Greater Accra Region, Ghana · Full Time
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- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 15 minutes ago
- Work mode
- In office
- Education
- Business or Communications or Marketing or related field
- Resume
- Required to apply
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Job description
Role Overview
The Customer Relations Manager position is a full-time, on-location role based in Accra. The individual in this role will act as the primary liaison for clients, managing relationships to ensure high satisfaction with Pro.mote's offerings. Daily responsibilities include addressing client questions, coordinating with internal teams for effective service delivery, managing escalations, and keeping detailed records of client interactions.
Key Responsibilities
This role involves analyzing client feedback to identify areas for enhancement, collaborating with business development for renewals and upsells, and generating reports on client engagement. Additionally, the manager will help improve processes and represent the company at client meetings and select events.
Required Qualifications
- Strong capabilities in building client trust, managing concerns professionally, and fostering lasting partnerships.
- Excellent verbal and written communication skills suited to diverse audiences.
- Effective organizational skills including time management and multitasking to oversee multiple client accounts with precision.
- Analytical and problem-solving aptitude to quickly respond to client issues and provide practical solutions.
- Basic understanding of digital services like social media management, content creation, web development, or financial support, along with enthusiasm to learn more about Pro.mote’s services.
- Ability to thrive in a dynamic work environment and adjust to evolving client demands and business priorities.
- Proficiency in standard office software such as email, spreadsheets, CRM, or ticketing platforms, plus eagerness to adopt new technologies.
- Educational background in Business, Communications, Marketing, or a related discipline, or comparable practical experience in client-focused roles.
- Though prior customer relations, account management, or client support experience is advantageous, highly motivated candidates without direct experience are encouraged to apply.