Customer Onboarding Agent

About Radius

Radius is a visionary global enterprise dedicated to creating transformative solutions in sustainable mobility, connectivity, and technology. For three decades, Radius has been a leading provider of fuel cards in Ireland, operating the DCI network and partnering to ensure comprehensive site coverage nationwide.

Position Overview

We seek a personable, customer-focused individual skilled in building strong relationships to join us as a Customer Onboarding Agent. In this role, you will engage newly acquired fuel card customers and guide them through the onboarding experience to ensure satisfaction and retention.

Key Responsibilities

• Act as the main contact for newly signed customers, ensuring their onboarding needs are addressed thoroughly.
• Promote Radius's full product range to strengthen customer loyalty and deepen relationships.
• Customize communication strategies to meet the distinct requirements of each client.
• Collaborate effectively with the wider team to help achieve company objectives.
• Support other portfolio teams when needed with consistent quality and professionalism.

Candidate Profile

• Excellent communication skills with the ability to build rapport across varied customer groups.
• A strong customer focus and confidence in managing and enhancing customer connections.
• Competent in Microsoft Office applications.

Additional Information

Radius values your contribution and offers many avenues for career progression. Our competitive benefits package includes:

• Performance bonus scheme
• Pension contributions
• Healthcare support
• Company incentive programs
• Employee recognition initiatives
• 25 days annual leave plus bank holidays

Radius is committed to equal opportunity employment and inclusion. We strive to make the recruitment process accessible and supportive; please inform us of any specific needs during application. Agency submissions are not accepted unless pre-approved by our Talent Team.