Customer Experience Agent

Overview

The position of Customer Experience Agent involves providing post-onboarding services to customers within the Maersk environment. This includes managing customer communication channels, handling cases, supporting customer onboarding and relationship management, overseeing contract and dispute management, among other related duties.

Role Details

This role falls within Maersk's Administrative career stream, which encompasses supporting functions through specialized technical, administrative, or operational tasks. Responsibilities range from executing routine duties to applying independent judgment within defined parameters to assist operations effectively. Employees in this role will have received job-specific training and possess practical experience, enabling them to perform tasks with limited scope under supervision and escalate complex issues as necessary.

Commitment to Diversity

Maersk values diversity and inclusivity and strives to create a workplace that embraces different perspectives and styles of thinking. The company is an equal opportunity employer and encourages applications without regard to race, gender, age, religion, national origin, physical or mental ability, or any other characteristic protected by law.

Workplace Accommodations

Maersk is dedicated to assisting applicants requiring accommodations during the recruitment and employment process. Candidates needing special support or adjustments for application submission or job performance are encouraged to reach out via email for assistance.