Customer Delivery Driver - Aberdeen Extra

Role Overview

As a Customer Delivery Driver, you will be the welcoming face of the company while delivering groceries directly to customers' homes. This position involves more than just driving — it requires a hands-on approach with varied tasks throughout the shift, working independently and occasionally collaborating with support managers and colleagues at the base.

Key Responsibilities

• Maintain cleanliness and organization of your delivery van, trays, and work area to ensure customers receive their orders in perfect condition.
• Ensure the van is safely loaded and conduct all necessary checks to maintain its roadworthiness and reliability.
• Communicate politely and clearly with customers regarding any order changes, substitutions, or near-expiry products, offering refunds when appropriate to preserve a smooth customer experience.
• Handle all delivered products with care, treating each order as if it were your own to uphold product quality and customer confidence.
• Deliver orders promptly within the designated customer time slots, providing warm and genuine service at the doorstep to leave a positive impression.

Candidate Requirements

• Possess a valid UK, EU, or EEA driving license (full or automatic) held for at least 12 months with no more than three penalty points.
• Exhibit a friendly and welcoming demeanor toward both customers and team members to foster strong relationships and team spirit.
• Be adaptable and responsive to rapidly changing customer needs, both on the road and at the store.

Benefits and Perks

• Starting at 20 days of holiday plus an additional personal day, increasing to 22 days after one year, alongside bank holidays.
• Opportunity for flexible working schedules from the first day of employment.
• Staff discount of 10% through the Colleague Clubcard, increasing to 15% on pay-day weekends, with the ability to share a second card with family members.
• Access to free wellbeing resources supporting mental, physical, and overall life health.
• Life insurance coverage worth five times your salary, plus a pension scheme with up to 7.5% matching contributions.
• A wide range of additional benefits including various discounts, share schemes, and cycle-to-work initiatives.
• Provision of uniform and policies designed to assist employees through key life events.

Company Commitment

The organization is dedicated to being customers' preferred shopping choice by delivering responsible and sustainable service, supporting diversity and inclusion. Flexible working arrangements are welcomed and can be discussed during the application process to accommodate individual needs. The company proudly holds the Disability Confident Leader accreditation and offers a fully inclusive and accessible recruitment process to all applicants.