Customer Care Representative - Fixed Term

Role Overview

Join our team as a Customer Care Representative where you will be an essential part of connecting customers through multiple communication channels such as phone, email, and social media. This fixed-term position runs from 5th October 2026 until 15th January 2027, offering a supportive and engaging environment where delivering exceptional customer experience is a priority.

Key Responsibilities

• Handle customer inquiries using various channels including phone, email, and social media platforms.
• Effectively manage and resolve customer issues by utilizing multiple internal systems.
• Utilize strong interpersonal skills to manage challenging conversations with clients, ensuring their concerns are addressed comprehensively.

Working Conditions and Schedule

• This role is based at 122 Kerwyn Avenue, East Tamaki, Auckland.
• The working schedule includes 40 hours per week, Monday to Friday, with shifts between 8:00 am and 6:00 pm (exact shifts will be confirmed).
• Training is conducted in person for three weeks, running Monday to Friday from 8:00 am to 4:30 pm starting from the commencement date.
• Commencement date: 5th October 2026.
• Interview assessments are scheduled for 25th and 26th August 2026.

Candidate Profile

• Experience in contact center or direct customer service roles is essential.
• Strong problem-solving capabilities with the ability to independently resolve customer queries.
• Excellent written and verbal communication skills.
• Comfortable navigating multiple digital platforms simultaneously and technologically adept.
• Demonstrates resilience and adaptability in dynamic work environments.
• Maintains composure and professionalism during high-pressure interactions.

Incentives and Benefits

• Competitive hourly wage of $29.31, paid biweekly.
• Free onsite parking available.
• Public holidays are observed as days off.
• Inclusion in a workplace recognized for diversity and inclusivity with Rainbow Tick certification.

Additional Notes

• Applicants must provide proof of eligibility to work in New Zealand.
• Successful candidates will undergo security and credit checks, and may be required to undergo drug screening.
• Applicants will be expected to complete an online technical assessment during the recruitment process promptly upon request.