Customer Care Executive

Overview

Digivance Solutions is actively seeking Customer Care Executives for their international voice support division, located in Jaipur, Rajasthan. The position entails addressing inquiries from overseas clients, delivering timely and precise solutions, and upholding exceptional service quality.

Key Responsibilities

• Take inbound and make outbound calls to clients based internationally.
• Provide clear and accurate responses to customer questions and concerns.
• Maintain a professional demeanor to ensure excellent customer satisfaction.
• Document all customer engagements thoroughly within company systems.
• Adhere closely to organizational procedures and quality benchmarks.

Requirements

• Strong command of English communication is essential.
• Willingness and ability to work in rotating shift patterns.
• Basic proficiency in computer operations.
• A minimum of six months experience in customer support roles.

Additional Information

• Work schedule consists of 5.5 working days per week.
• Weekly offs are rotated in alignment with shifts.
• Other perks and benefits are provided as per company policies.